TIX123 FAQ/SUPPORT

I can not find/print my tickets/confirmation
Name on the ticket does not match the name of person attending
My discount/promotion code did not work
Purchased wrong ticket
Purchased more tickets than required
The barcode is not printing
General Information


I can not find/print my tickets/confirmation
There are options within your confirmation email to view, save, and print your tickets.  If you did not receive your confirmation email, please check your spam or bulk folders as sometimes auto-generated emails are filtered somewhere other than your Inbox.  

Have your confirmation email re-sent to you by clicking here.

Name on the ticket does not match the name of person attending
Tickets can be given to anyone for redemption, however you can only give one unique ticket per person. Should a duplicate ticket arrive at the event, the ticket holder will have to prove ownership with valid ID.  eTickets are scanned at the entrance and can only be used once.

My discount/promotion code did not work
If you have copied and pasted your promotion code into the purchase page, you may have to press [Enter] to activate the code.

Many discounts apply to the regular box office price. The eTicket pricing is in most cases already discounted so you will only receive the difference between the 2 discounts.
Example: box office price $15, eTicket price: $13. You have a promotion for $3 off box office price. Your eTicket price will now be $12.

tix123 can not offer any refunds or cancel a ticket prior to an event if purchased incorrectly and only acts at the direction of the show's producers (Contact information can be found on the official show website).

Purchased wrong ticket
If you have purchased an incorrect ticket you must contact show management for authorization to refund your tickets.  Contact information can be found on the official show website. A separate purchase for the correct tickets will have to be made.   tix123 can not offer any refunds or cancel a ticket prior to an event if purchased incorrectly and only acts at the direction of the show's producers (Contact information can be found on the official show website).

Purchased more tickets than required
You will need to contact show management after the show has ended at which time it can be determined if the extra ticket(s) has been redeemed. Show management may or may not refund the purchase price depending on the show's refund policy. Contact information can be found on the official show website.   tix123 can not offer any refunds or cancel a ticket prior to an event if purchased incorrectly and only acts at the direction of the show's producers (Contact information can be found on the official show website).

The barcode is not printing
First check that your browser is set up correctly to print graphics. Even though a barcode does not print, the ticket can be validated using the unique ID printed under the barcode.

General Information

Please note, tix123, a division of MicroSpec Systems Inc., provides online eTicketing services only and is not directly involved in producing the event.  If your question or comment is related to the event, please contact show management directly. Contact information can be found on the official show website.

Onsite box office tickets
Please check the show's official website for pricing and to confirm whether or not tickets are available onsite - some events sell out of certain ticket types. Internet tickets are usually available throughout the event, but again, confirm this on the official event website.

Seniors/youth
Please note that some shows offer senior and youth tickets at a different price. If you do not see the option on screen, nor do you see it on the show's website, then it has not been offered for the show. A regular adult ticket must be purchased in this case.

Contacting an exhibitor
Please contact show management to get information relating to an exhibitor you saw at the event.  Contact information can be found on the official show website.

When are my tickets valid?
Unless otherwise indicated, tickets are valid for any day of the event.

Show re-admission
Some shows provide the opportunity for the same person to re-visit the show on another day without paying admission again. To find out whether the show offers such a program, please contact the show team directly by using the contact details posted on their website or stop by the show office while you are at the show.

eTicket Information:
Treat an eTicket as you would cash or a regular ticket.
An eTicket contains a unique barcode that will only allow one entry. If for any reason a copy of a ticket is made, the first scanned eTicket to arrive at the event will be allowed entry, while the second eTicket with the same ticket id/bar code will be denied access. Event staff will be able to verify the legitimate buyer by checking the credit card and/or photo id. We recommend that all customers bring their credit card that was used to make this purchase to the event.
Upon arrival at the show, please proceed to the eTicket entrance located at the main entrance.
No exchange or refunds. No refunds of service fees. The holder of an eTicket assumes all responsibilities for any risk of bodily harm or loss of property sustained while attending this attraction, and waives all right to lay claim for damages resulting from any cause whatsoever either before, during or after the attraction.

Credit Card Information
Your complete credit card information is not stored anywhere on our internet servers. Once the transaction is successful, only a portion is stored for verification purposes with you and the banks. We use your financial information to check your qualifications and bill you for services. By making a purchase, or engaging in any other kind of activity that uses financial information, you consent to us providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable event partners, primarily for facilitating "will call" ticket pick up and dispute resolution and customer service at the event venue on the date of the event.

Security Information
tix123 websites have security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (ssl) is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the internet and we do not store complete financial information on our servers. Your information may be transferred to and maintained on computer networks which may be located outside of the province, state, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.

Client Responsibility Information
The function of tix123 is as an authorized ticket selling agency, hired by promoters, production companies and venues to distribute tickets to their events via our online service. As an authorized agent, tix123 is responsible directly to our clients for the selling of these tickets. All information and inventory for any event is determined by the promoter, and tix123 simply sells their product, with all inherent service required. tix123 does not put on or promote events. Nor do we set ticket prices. tix123 is not involved in ticket availability decisions. tix123 role is solely to provide a computerized ticket distribution service and maximize the public's access to tickets, based on each client's specifications.

Order Confirmation Information
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with tix123 whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. tix123 will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Pricing Error Information
If the amount you pay for a ticket is obviously or grossly incorrect, regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, and regardless of whether because of a transactional malfunction of this web site or other tix123 operated system, then tix123 will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.

Convenience Charge Information (if applicable)
tix123 provides consumers the ability to save time by not having to wait in line at the event to buy tickets. The convenience charge pays for the installation and maintenance of computer hardware and software, telephone lines, labor and all other costs associated with the ticket transaction. Ticket buyers normally have 2 options with regard to convenience charges: you can buy your tickets at the event box office and typically pay no convenience charge or take advantage of the ultimate convenience and order over the internet to avoid the line-ups normally associated with consumer show ticket selling booths. Once at the event, you can proceed directly to the eTicket entrance where your eTicket will be scanned for access to the event.

tix123 Privacy Policy
We are committed to safeguarding all personal information provided to us. When a client contracts us for registration and/or lead retrieval services, they consent to us or individuals acting on our behalf to collect personal information and maintain a database of registered delegates, exhibitors, vip’s, staff and management, and includes, but is not limited to name and address information, phone, fax, email and credit card. This database may also include personal information collected in previous years. The database, with exception to credit card information, remains the property of the client and will be used for the following purposes: registration for attendance at a trade show, seminar, conference or meeting, consumer show/event, badge printing and distribution, promotional mailings for show management, applicable fee payment collection and authorization, lead retrieval sales follow-ups by registered exhibiting companies or their agents, audits or other third party data verification and/or other uses authorized by the client. We do not sell or otherwise market any personal information collected on behalf of our clients to third parties, nor do we share this information with anyone other than the client. The data collected for each event will be stored on a backup server in our office for reference and will be deleted following the event, upon receiving a written request from show management. All information pertaining to the event is kept confidential including statistics, reports, and recorded data. Payment information is retained for a period of 1 year as required by our merchant agreements.
If you require additional information regarding our privacy policies and procedures please contact Neil Hersco at 888-780-9825 x201 or email privacy@microspec.com  for information regarding the privacy policies of the show you are registering for, please review the privacy policies listed on the show website.

To reach tix123, email us at tix123@microspec.com